Refund Policy

Our commitment

We want you to be genuinely happy with AdFuse HQ. If the product does not work as described or you run into a serious technical issue we cannot resolve, we will make it right. This policy explains when you are eligible for a refund and how to request one.

14-day money-back guarantee

If you purchase an annual plan and are not satisfied for any reason, you may request a full refund within 14 days of your payment date. No questions asked. After 14 days, refunds are evaluated on a case-by-case basis under the conditions below.

Eligible refund situations

Refunds may be granted outside the 14-day window if:

• You were charged in error or duplicate.
• A verified technical failure on our side prevented you from using the core features (optin links, email delivery, or conversion tracking) for more than 72 consecutive hours.
• The product materially failed to match what was described on the pricing page at the time of purchase.

Non-refundable situations

Refunds will not be issued if:

• You simply changed your mind after the 14-day guarantee period.
• You did not use the service but the subscription was active and accessible.
• Issues arose from your own configuration, third-party tools, or email provider settings.
• You violated our Terms of Service and your account was suspended as a result.
• You are requesting a partial refund for unused months of an annual plan (annual plans are billed as a single payment).

How to request a refund

Email us at support@adfusehq.com with the subject line "Refund Request" and include:

• The email address associated with your account.
• Your payment date and the amount charged.
• A brief description of the reason for your request.

We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to your original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

Cancellations

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals but does not automatically trigger a refund. Your access continues until the end of the current billing period.

Contact

Questions about this policy? Reach us at support@adfusehq.com or use the chat widget on any page.